Question 1

Can I cancel my subscription?

Accepted Answer

Of course. We make it easy to adjust the frequency of your orders, change your flavor preferences, or cancel your subscription at any time. Go to your account page to make changes as you need, and reach out to our customer care team if you get stuck.

Question 2

Can I pick a shipping carrier?

Accepted Answer

At this time, our fulfillment partners picks a shipping carrier to ensure the fastest possible delivery.

Question 3

Do you accept returns?

Accepted Answer

Yes! With our Love-It Guarantee, you can try Ka’Chava for 30 days. If you don’t love it, simply exchange it for another flavor or get store credit—you decide. Returns are at your own cost, and we’ll send you the replacement free of charge. See our full return policy here.

Question 4

Do you offer free shipping?

Accepted Answer

All orders with a value of $99 or more (after applicable discounts) will ship free.

Question 5

Do you offer samples?

Accepted Answer

Instead of samples, we offer a Love-It Guarantee so you can try any flavor Ka'Chava for 30 days and see how you like it. If you're not satisfied, reach out and we'll send you a different flavor (or store credit). See all the details here.

Question 6

How long do orders take to arrive?

Accepted Answer

95% of orders are delivered within three to four business days. You'll receive an email with tracking information once the order ships.

If you placed your order before 2pm ET on a business day, your package is estimated to arrive between three to five business days. (Please allow extra time for Alaska, Hawaii and US Territories.) We are closed Saturday and Sunday, so if you place your order after 2pm ET on Friday, your order will be processed on Monday morning.

If you haven’t received an email with your tracking info within five full business days since placing an order, please contact us and we will look up your tracking info and provide all your current shipping details.

Question 7

Where do you ship?

Accepted Answer

We ship to the US commercial and residential addresses, and PO Boxes in all 50 states and US territories.

We are not able to ship to the APO/FPO/DPO addresses, but we are looking forward to offering these options in the future.

Question 8

How many servings are in each bag?

Accepted Answer

Our serving size is two packed scoops (62g) per shake. For our full-sized, 930 gram bags (the ones we sell online), that gives you 15 shakes per bag. If you've shopped Ka'Chava in stores, our bags are 434 grams, which is seven servings. You'll find a scoop inside each bag for convenient measuring.

Question 9

Is Ka'Chava diabetes-friendly?

Accepted Answer

Each serving of Ka’Chava contains just 4 grams of sugar, primarily from organic coconut nectar, which we’ve chosen specifically because it’s low glycemic—meaning it’s less likely to impact blood glucose (a.k.a. blood sugar) levels.

Keep in mind that the appropriate diabetes-friendly diet can vary. So first, check Ka’Chava’s nutrition label to see if it meets your individual needs. If you’re unsure, check with your doctor.

Question 10

Are your shakes FDA-approved?

Accepted Answer

Food and dietary supplement manufacturers like us are responsible for evaluating the safety and labeling of our products before they hit the market to ensure they meet all FDA food manufacturing and labeling requirements.

To accomplish this, we manufacture in a state-of-the-art, pharmaceutical-grade facility, far above and beyond what quality standards require. We also perform physical, chemical, and microbiological tests on each lot produced to ensure the quality and safety of our products before they’re approved for market.

Question 11

Are your shakes safe to drink during pregnancy?

Accepted Answer

To be certain Ka'Chava is safe for you to drink while pregnant, we recommend sending our nutrition label and ingredient list to your doctor.

Pregnant women need on average 300 extra calories per day, plus higher levels of certain vitamins and minerals. If your doc gives you the green light to consume Ka’Chava, but you need to add more calories into your smoothie, you can always load it up with additional nutrient-dense ingredients like avocado, nut butters, banana, or berries. This PBCB smoothie is a delicious, higher calorie option.

Question 12

Is Ka'Chava safe for kids?

Accepted Answer

Many parents make Ka'Chava smoothies for their little ones, however, we always suggest reviewing the nutrition label and ingredient list with your pediatrician first.

Keep in mind the percentage daily value of nutrients listed on our nutrition label corresponds to the recommended intake levels for adults, not kids. Your pediatrician will be able to guide you on appropriate nutrient intake for your child, and where those nutrients should come from.

Question 13

What are the benefits of your superfood blends?

Accepted Answer

For a full breakdown of how the nutrients in Ka’chava positively influence these seven aspects of your health, you can check out our Benefits page—but here’s a quick summary:

Energy: Iron, B-complex vitamins, vitamin C, and other nutrients in Ka’Chava play critical roles in converting food to energy.
Immune System: Nutrients like vitamin C, vitamin D, and zinc protect immune cells and help support the gut.
Digestion: Probiotics, digestive enzymes, fiber, and other gut-friendly nutrients in Ka’Chava support digestion and help keep your microbiome happy.
Mind: Too little magnesium, B-complex vitamins, and other nutrients can negatively impact the function of your brain and nervous system. Consuming Ka’Chava helps ensure you have what you need to thrive.
Muscles: Protein, iron, electrolytes, and other nutrients aid in muscle growth and function, hydration, and recovery.
Weight: Ka’Chava is incredibly satisfying and filling for not many calories, thanks to optimized levels of protein, fiber, and fat—plus other nutrients that help support metabolism.
Appearance: The B complex vitamins, vitamin E, vitamin C, and other nutrients in Ka’Chava support the health of your hair, skin, and nails.
Joints & Bones: Nutrients like calcium, magnesium, and vitamin D help your body build strong bones to support your active lifestyle.
Heart: Fiber, omega 3, folate, and other nutrients play vital roles in normal heart and blood vessel function.

Beyond the health benefits, Ka’Chava is also a great way to streamline your mornings (or any mealtime). You won’t always have the time or energy to prep a green smoothie or salad, but keeping a bag of Ka’Chava on hand ensures you’re never without a nutritious option.

Question 14

What makes Ka'Chava better than other nutrition shakes?

Accepted Answer

Ka’Chava differs from other protein powders and meal replacement shakes in a few key ways.

First, our shakes don't just offer protein. They're an all-in-one, nutrient-rich shake that contains a variety of superfoods, vitamins, minerals, antioxidants, adaptogens, probiotics, and more to support both whole-body health. Just add water and ice blend.

Ka’Chava is made of quality ingredients and is free of preservatives, artificial colors, sweeteners, and flavors. We don't add cheap fillers, and each ingredient is selected with purpose to support key health benefits.

Maybe best of all, Ka’Chava actually tastes amazing! It’s not cloyingly sweet, nor does it leave a funky artificial aftertaste in your mouth. That’s because we prioritize quality ingredients and take customer feedback seriously. It took a lot of trial and error to get Ka’Chava just right, which is one reason you no longer see things like stevia on our ingredient list.

Question 15

What makes Ka'Chava shakes so filling?

Accepted Answer

We specifically formulated Ka’Chava to keep you full without excessive calories, and we do this by optimizing levels of protein (25 g), fiber (6 g), and fats (6 g)—three key nutrients that help control hunger.

Ka’Chava also contains a variety of micronutrients that play a role in managing hunger. For example, a serving contains 50% of your recommended daily intake of magnesium, a mineral that can help keep blood sugar levels, and thus cravings, in check.

Question 16

When should I drink Ka'Chava?

Accepted Answer

The timing really depends on your health goals and daily schedule. Ka’Chava is great in the morning as a convenient, on-the-go breakfast. But it can also be a filling, speedy lunch if you need to power through your workday, or a convenient late-night dinner that won’t be too heavy and interfere with your sleep.

If you want to use it more strategically—to fuel workouts or support muscle growth—you can consume Ka’Chava before or after your workout. For maximum benefits, some research suggests consuming a combo of protein and healthy carbs 30 minutes to a couple hours before a workout, or within an hour after a workout is the most beneficial.

Question 17

Where is Ka'Chava made?

Accepted Answer

Ka’Chava is manufactured in a state-of-the-art, pharmaceutical-grade facility in sunny Southern California. As far as sourcing goes, many of our 85+ superfoods, nutrients, and plant-based ingredients grow in various climates around the world, but we always take special care to source them from sustainable farms with organic growing practices whenever possible.

Question 18

Will Ka'Chava help my digestion?

Accepted Answer

Ka'Chava can help support optimal digestive function. It provides an excellent source of fiber, which feeds the gut and helps promote regularity. Ka'Chava also has probiotics, which support a balanced gut microbiome, and digestive enzymes, which can help your body break down carbs, proteins, and fats. Plus, it contains vitamin D and zinc which are necessary to maintain the integrity of your gut lining. One more reason? Ka'Chava is free from dairy or gluten, two ingredients that can be tough on digestion.

Read more about the digestion-friendly nutrients in Ka’Chava here.

Question 19

Do your shakes contain caffeine?

Accepted Answer

We don't add any caffeine to any flavor of Ka'Chava, but a few of our ingredients have naturally-occuring caffeine. Chocolate has about 15 mg per serving, and Matcha has about 35 mg per serving. Our Chai, Coconut Açaí, and Vanilla flavors are caffeine-free.

Question 20

Do Ka'Chava shakes have palm oil?

Accepted Answer

Our superfood blends don't contain any palm oil.

Question 21

Do Ka'Chava shakes have soy?

Accepted Answer

There's no soy in our superfood shakes.

Question 22

Do Ka'Chava shakes have stevia?

Accepted Answer

Nope! We removed all stevia from Ka'Chava products due to customer feedback. Instead, our lightly sweet taste comes from a combination of low-glycemic coconut nectar and lo han guo fruit (also known as monkfruit), which is a natural zero-calorie sweetener that has no impact on blood sugar. Lo han guo fruit does not cause a funky aftertaste either, which is the main complaint about stevia.

Question 23

Are Ka'Chava shakes free of allergens?

Accepted Answer

All but one! Milk, eggs, fish, shellfish, peanuts, tree nuts, wheat, and soybeans are the top eight most common food allergens—and as such, they must be clearly listed on food labels, according to the FDA. Ka’Chava is free of all of these allergens except for coconut, which is recognized as a tree nut.

To be safe, if you have a tree nut allergy, talk to your doctor before adding Ka’Chava or any coconut-containing products to your diet.

Question 24

How many calories are in Ka'Chava shakes?

Accepted Answer

There are 240 calories in every two-scoop serving of Ka'Chava.

Our goal is to maximize the calorie-to-satiety ratio by optimizing levels of protein (25g), fiber (6g), and healthy fats (6g)—three key nutrients that help control hunger—so you feel full longer without excess calories.

Unlike some other powders, you don't need to add extra ingredients (and thus, calories) to make Ka’Chava taste good. Our superfood blends are smooth and creamy even with just water—and that's true whether you use a shaker or a blender.

Question 25

How many carbs are in a serving?

Accepted Answer

Ka'Chava is a perfect mix of all three macros, with 20g of carbohydrates to keep you feeling satiated and energized.

Question 26

How much protein is in each shake?

Accepted Answer

A shake made with two scoops of Ka'Chava offers a whopping 25g of 100% plant-protein. This comes from a variety of quality plant-based sources, including pea protein, sacha inchi, brown rice, amaranth, and quinoa. All together, they combine to make a complete protein and give you all nine of the essential amino acids your body needs to thrive.

Question 27

What's the source of sugar in your shakes?

Accepted Answer

Each serving of Ka’Chava contains just 4 grams of sugar. Our lightly sweet taste comes from a blend of low-glycemic coconut nectar and lo han guo fruit, a natural zero-calorie sweetener that has no impact on blood sugar.

There are trace amounts of naturally occurring sugars coming from many of the fruits and veggies in Ka'Chava as well. However, the majority of sugar listed on our label comes from unrefined coconut nectar—a nutrient-rich sap from the flowers of the coconut tree.

Question 28

What is a subscription?

Accepted Answer

While you can place a one-time order, we also offer a convenient plan where you get to save $10 on each bag, receive convenient automatic shipments, and have full control over your subscription plan. Here are all the benefits:

$10 off each bag
Convenient delivery every 15, 30, 45, or 60 days
No commitment—cancel any time
No hidden fees
Easily pause, delay, or change order frequency
Switch flavors or quantities at any time
No surprises with pre-shipment reminders

Plus, bonus: When you activate your Rewards Account, you'll earn points on every order to use towards discounts on future purchases.

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