7 Questions We Imagine You Asking About a Ka’Chava Subscription
Forward thinking: we like it, we respect it, and we understand you may be doing it right now in wondering how, exactly, a Ka’Chava subscription works.
So we’re here to answer all the questions we think you may have in an effort to nip your concerns in the bud, bud. Read on for answers!
What if I want to change flavors?
What if I want to change flavors?
Variety is the spice of life, and we’re not into underseasoning. Try our chai! Meet our matcha! Get into our van-illa! (We might have to workshop that last one, but you get it.)
Just log into your account to edit the flavors in your upcoming Ka’Chava delivery and treat yourself to a new taste or two (or three or four—we’ve got five options!).
What if I don't have enough?
What if I don't have enough?
Ok, first of all, we’re thrilled that you’re asking this question because it must mean you really like us. The feeling’s mutual, so fear not: there’s plenty more Ka’Chava where your last bag(s) came from.
Whether you’re looking to add more bags to a single upcoming delivery, or increase the frequency of how often our Superblend ends up at your doorstep, you hold the keys to the kingdom. Just log into your Ka’Chava account to edit as needed and crank up the Ka’Chava to your heart’s content.
What if I have too much?
What if I have too much?
Too much of a good thing? It can happen. Sometimes we overdo it, too. Maybe we’re overdoing it on this very Q&A page. You tell us!
But in terms of your order...we can help you reign things in. Logging into your Ka’Chava account lets you pause, delay, and reduce the frequency of your upcoming orders so you can have just the right amount of Ka’Chava in your life at any given time.
Are there any hidden fees?
Are there any hidden fees?
Nope. We think surprises should be limited to birthday parties (and even then, they can be pretty risky).
There are no hidden fees associated with a Ka’Chava subscription. We’ll send a pre-shipment >reminder three days before each upcoming delivery to let you know it’s about to be shipped, so you have time to adjust it however you need to.
Do I have to commit?
Do I have to commit?
Ah, reminds us of dating in our 20’s.
But no, no commitments necessary. We want the kind of relationship where you’re just as excited to have us in your lives as we are to have you in ours. So if you decide we’re not for you, that’s ok. We’ll be fine. And we’ve got some classic rom-coms lined up for later just in case we’re not.
Is it easy to cancel?
Is it easy to cancel?
Absolutely. Look, we’re not the Corleones. You want out of the business, we’ll allow it—no strings attached.
There are three ways to cancel your Ka’Chava subscription: you can either do it yourself by logging into your account, or have us help you via email or over the phone.
Want to connect in real time? Feel free to give us a ring at 1 855-668-7574. If you’d rather not talk to someone, shoot us an email at support@kachava.com.
What if I don’t like it?
What if I don’t like it?
We make trying Ka’Chava a completely risk-free experience. Our Money-Back-Guarantee means exactly what you think it does: if you don’t love Ka’Chava for any reason, we’ll give you a full refund for up to one bag of each flavor. Reach out to start the return process and we’ll issue a refund as soon as we receive your returned bag—even if it’s empty. Learn more about our return process here.
Still have questions we didn’t answer?
Let us know! We want your biggest Ka’Chava-problem to be deciding what your favorite flavor is.
Shoot us a message at support@kachava.com (mailto:support@kachava.com) or dial us up at 1 855-668-7574 to let us know what’s on your mind. We’re here to help.